Frequently Asked Questions
Everything you need to know to create your perfect sanctuary.
What is the typical shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer a satisfaction guarantee on home decor?
Yes, we want you to love your space. If you are not completely satisfied, you can return your items within 30 days of delivery for a full refund or exchange, provided they are in original condition.
How can I track the status of my delivery?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package's progress.
What materials are used in your Soothing Home textiles?
We prioritize comfort and sustainability, using high-quality materials such as 100% organic cotton, premium linen, and OEKO-TEX certified fabrics to ensure safety and softness.
Do you ship internationally?
Currently, Soothing Home ships to customers within the United States and Canada. We are working on expanding our shipping zones to more countries in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Shop Pay.